bring your professional experience to our team

HealthGrid is leading the patient engagement industry in new and exciting ways. Our size and strength make us agile and responsive to the needs of a developing marketplace. Joining us now can give you the opportunity to be part of a team that values and encourages innovative and transformational thinking— a place where you can be a part of lasting change in healthcare.

We offer competitive salaries and a full range of benefits. With our growing business and an emerging market, there is always room for career advancement.

We welcome employment inquiries and encourage you to submit your resume today!

growth

positions : 1
Director of Enterprise Sales | Remote

Position Description:

Director of Enterprise Sales drives sales and revenue growth within a defined territory and/or a defined list of potential clients. The Director of Enterprise Sales also serves as the primary point of contact among all buyers, decision makers, and influencers.

Primary Responsibilities and Essential Functions:

New Business Growth (primary)

Identifies key new business opportunities within a defined territory and/or a defined list of potential clients

Establishes and leverages relationships with prospective client’s chief executives, medical teams, and other influencers and decision makers

Serves as the primary point of contact among all buyers, decision makers, and influencers

Develops and executes individualized sales plans focused on business impact and competitive differentiation

Participates in communicating and educating client staff on company products and solutions including business impact, comparative benefits, and best practice deployment and use

Participates in negotiating sales contracts

Closes new business sales

Account Development Support

Assists account teams to ensure client satisfaction with products and solutions

Identifies opportunities for additional business with client

Introduces additional company products and solutions to client to further develop account

Product Development Support

Collaborates and coordinates with internal teams and stakeholders to incorporate client feedback, expectations, and needs into the product development process

Provides guidance to internal stakeholders on developing accounts and markets, differentiating products versus the competition, and enhancing value creation

Gains client endorsements of the value of company programs from key client stakeholders

Minimum Required Knowledge, Skills, Abilities, and Qualifications:

Bachelor’s degree in Business or equivalent experience

5+ years’ experience in healthcare industry sales, account development, and/or strategic partnerships preferably in Patient Engagement

Preferred experience working with an entrepreneurial healthcare technology startup

Ability to build and maintain long-term relationships with client chief executives and other key stakeholders, creating/developing a need that may or may not be previously budgeted

Ability to obtain and lead meetings with the client’s chief executive team

Ability to identify and understand client needs and work with internal stakeholders to develop and implement products and solutions

Ability to solve business problems and challenges in collaboration with external and internal stakeholders

Ability to initiate and track product launches and technical support questions through completion and/or resolution

Ability to review workload, set priorities, and manage time to complete tasks / projects and meet deadlines

Ability to anticipate and respond calmly, quickly, and decisively to issues and problems

Ability to collaborate with and influence leaders and employees across multiple business units

Ability to communicate both strategic vision and detailed information to multiple stakeholders

Ability to communicate complex product information – verbally and in writing – to non-technical stakeholders

apply now

customer service & delivery

positions : 8
Application Support Specialist | Orlando

Location: Orlando

Reports to: EVP, Ambulatory (LOB)

Position Description:The Application Support Specialist serves as liaison between clients and engineering team. This role conducts triage for incoming client calls, manages and resolves Tier 1 client issues and escalates issues to appropriate team. Problem resolution may involve the use of diagnostics and help request tracking tools as well as hands-on investigation and solution development. The application support specialist works within HealthGrid’s information technology (IT) department to help end users with the operation and functionality of software applications purchased. This specialist will work with individual end users or corporate accounts in professional applications. This often involves heavy telephone traffic, although the specialist may be assisting customers through emails and messaging as well. It is of utmost importance that the specialist has extensive knowledge of the applications he or she supports. Product certification will be provided via regular examinations that assess application knowledge. Scripted steps to application support including execution and documentation of these steps with each support ticket is expected of this role. In some situations, application support specialists may be called upon to assist with these scripted help steps to maintain effectiveness of support and to adjust to customer needs.

Position Responsibilities:

Field incoming help requests from clients via telephone and ticket tracking system in a professional and courteous manner

Document all relevant end user identification information and clear articulation of problem or issue

Build rapport and elicit problem details from client end users

Prioritize and schedule issues for resolution. Escalate issues (when required) to the appropriate experience level of technician

Record, track and document all requests through problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution

Apply diagnostic methodologies to aid in problem resolution

Perform post-resolution follow-ups to ensure client satisfaction

Develop help sheets and knowledge base documents for end users as appropriate

Manage internal ticket system to identify reoccurring issues and escalate as appropriate

Required Qualifications:

Associates degree and/or 3-4 years work experience in an application support position

Knowledge of basic computer hardware/software

Exceptional written and oral communication skills

Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills

Strong documentation skills

Knowledge of MS SQL

Ability to present ideas in concise, user-friendly language

Preferred Qualifications:

Experience in healthcare industry

Experience with ticketing system(s)

Experience with mobile applications

EMR integration experience is a plus

Experience analyzing application logs is a plus

Experience in Microsoft Office applications including Excel and Outlook

apply now

Director, Account Management | Orlando

Location: Orlando

Reports to: EVP, Ambulatory (LOB)

Position Description:The Director of Account Management will work with clients of HealthGrid to establish, develop and maintain positive account relationships. The ability to initiate contact with existing and potential customers and to identify needs and key value drivers of HealthGrid’s capabilities for Client success, is the primary focus for Account Management. Relationship building is critical to the long-term success of our Client base.

As a “Director of Account Management”, you will be responsible for meeting with assigned clients as needed and both on a monthly and quarterly basis. These interactions should focus on identifying customer needs and success drivers. The ability to clearly articulate HealthGrid product knowledge and best practices is essential. The ability to translate custom success into objective, quantifiable ROI success measures is essential is as well.

Position Responsibilities:

Manage assigned accounts

Review account activity level regularly

Proactively identify customer needs and success drivers and translate to ROI measures

Increase product knowledge and awareness for assigned customers

Develop and oversee customer retention campaigns

Participate in and improve upon in-house brand promotions

Learn and recognize triggers based on customer behavior and engage with customers who request to terminate or downgrade service

Work with assigned accounts to understand and facilitate proper contractual administration and invoicing

Required Qualifications:

Bachelor’s degree in Business or related discipline is required

5+ years experience in Account Management related role

Advanced problem resolution skills and communication abilities

Excellent word processing and spreadsheet skills

Ability to anticipate customer’s needs and match them with appropriate products and services

Comfort with working under pressure in a fast-paced environment

Preferred Qualifications:

Experience in healthcare industry account management within the healthcare IT space

Ability to work with and engage healthcare providers (physicians, nurses, staff)

Preferred experience working with an entrepreneurial healthcare technology startup

Ability to work in a collaborative dynamic team environment and interact at all levels

Excellent account management skills with the ability to multitask and manage multiple tasks with changing priorities in a cross-functional environment.

Ability to work effectively under very broad direction with minimal supervision

Ability to motivate team and meet deadlines in a fast-paced and challenging environment

Excellent organizational presentation interpersonal and team building skills.

Excellent time management and project planning/strategizing skills.

Strong process and gap analysis skills.

Strong leadership and excellent customer service skills.

Strong verbal and written communication skills.

apply now

Director, Account Management | Nashville

Location: Nashville

Reports to: EVP, Ambulatory (LOB)

Position Description:The Director of Account Management will work with clients of HealthGrid to establish, develop and maintain positive account relationships. The ability to initiate contact with existing and potential customers and to identify needs and key value drivers of HealthGrid’s capabilities for Client success, is the primary focus for Account Management. Relationship building is critical to the long-term success of our Client base.

As a “Director of Account Management”, you will be responsible for meeting with assigned clients as needed and both on a monthly and quarterly basis. These interactions should focus on identifying customer needs and success drivers. The ability to clearly articulate HealthGrid product knowledge and best practices is essential. The ability to translate custom success into objective, quantifiable ROI success measures is essential is as well.

Position Responsibilities:

Manage assigned accounts

Review account activity level regularly

Proactively identify customer needs and success drivers and translate to ROI measures

Increase product knowledge and awareness for assigned customers

Develop and oversee customer retention campaigns

Participate in and improve upon in-house brand promotions

Learn and recognize triggers based on customer behavior and engage with customers who request to terminate or downgrade service

Work with assigned accounts to understand and facilitate proper contractual administration and invoicing

Required Qualifications:

Bachelor’s degree in Business or related discipline is required

5+ years experience in Account Management related role

Advanced problem resolution skills and communication abilities

Excellent word processing and spreadsheet skills

Ability to anticipate customer’s needs and match them with appropriate products and services

Comfort with working under pressure in a fast-paced environment

Preferred Qualifications:

Experience in healthcare industry account management within the healthcare IT space

Ability to work with and engage healthcare providers (physicians, nurses, staff)

Preferred experience working with an entrepreneurial healthcare technology startup

Ability to work in a collaborative dynamic team environment and interact at all levels

Excellent account management skills with the ability to multitask and manage multiple tasks with changing priorities in a cross-functional environment.

Ability to work effectively under very broad direction with minimal supervision

Ability to motivate team and meet deadlines in a fast-paced and challenging environment

Excellent organizational presentation interpersonal and team building skills.

Excellent time management and project planning/strategizing skills.

Strong process and gap analysis skills.

Strong leadership and excellent customer service skills.

Strong verbal and written communication skills.

apply now

Technical Project Manager | Miami

Location: Miami

Reports to: VP Implementation

Position Description: Technical Project Manager

Position Responsibilities:

Provide end-to-end project management for complex application development projects which include requirements gathering analysis design planning development testing and implementation of technology solutions.

The individual should be experienced with leading DevOps for teams consisting of multiple technical practitioner areas, including applications, networks, data centers, cloud providers, security, customer service, technical support, quality management, etc.

The Candidate should understand product management and will work with customer engagement leads, sales staff, and executive management to ensure that solutions and delivery continue to meet customer requirements while adapting to ongoing market and competitive conditions.

The Candidate will interface with the development teams during deployments or troubleshooting.

The successful candidate will work with new and existing customers to provide solution engineering expertise necessary to successfully design, build, and deliver solutions that meet customer requirements.

The individual will provide ad hoc support to project-related activities and will work with project management to prioritize multiple customer stories and tasking when conflicts arise.

Design new enhancements - provide design documents for review and approval and provide detailed technical specs for developers to implement.

Provide constant review of work to ensure optimal velocity and productivity of team.

Increase the testability of the application and coordinate all the QA tasks.

Perform code reviews to ensure best practices are being followed.

Provide guidance for new feature integration and key architectural decisions.

Provide advanced technical consulting and advice to others on solution design.

Create design documents, even for existing modules.

Required Qualifications:

B.S. or B.A. in Computer Science or related discipline is required.

5-7+ years of varied experience in Information Technology.

4+ years in an IT leading project management position.

Demonstrated experience with Cerner, SQL and Microsoft.NET technologies (ASP.NET MVC [MVC 5 preferred], C#, IIS, Web Services)

Strong Experience in HTML5/CSS/JavaScript with strong JQuery knowledge.

Demonstrated experience with managing responsive web applications.

Demonstrated experience with MSWord Excel Visio PowerPoint MS Project.

Extensive experience with planning managing and tracking multiple complex and major impact projects.

In depth experience in software development and infrastructure environment.

In-depth experience with the development lifecycle and software development methodologies.

Strong process development skills with the ability to learn and understand technical concepts in order to interpret document and formalize procedures.

Preferred Qualifications:

Experience in healthcare industry

Experience with mobile applications

EMR integration experience is a plus

PMP certification is a plus

Ability to work in a collaborative dynamic team environment and interact at all levels.

Excellent project management skills with the ability to multitask and manage multiple tasks with changing priorities in a cross-functional environment.

Ability to work effectively under very broad direction with minimal supervision.

Ability to motivate team and meet deadlines in a fast-paced and challenging environment.

Excellent organizational presentation interpersonal and team building skills.

Excellent time management and project planning/strategizing skills.

Strong process and gap analysis skills.

Strong analytical and problem solving skills.

Strong leadership and excellent customer service skills.

Strong verbal and written communication skills.

apply now

Technical Project Manager | Orlando

Location: Orlando

Reports to: VP Implementation

Position Description: Technical Project Manager

Position Responsibilities:

Provide end-to-end project management for complex application development projects which include requirements gathering analysis design planning development testing and implementation of technology solutions.

The individual should be experienced with leading DevOps for teams consisting of multiple technical practitioner areas, including applications, networks, data centers, cloud providers, security, customer service, technical support, quality management, etc.

The Candidate should understand product management and will work with customer engagement leads, sales staff, and executive management to ensure that solutions and delivery continue to meet customer requirements while adapting to ongoing market and competitive conditions.

The Candidate will interface with the development teams during deployments or troubleshooting.

The successful candidate will work with new and existing customers to provide solution engineering expertise necessary to successfully design, build, and deliver solutions that meet customer requirements.

The individual will provide ad hoc support to project-related activities and will work with project management to prioritize multiple customer stories and tasking when conflicts arise.

Design new enhancements - provide design documents for review and approval and provide detailed technical specs for developers to implement.

Provide constant review of work to ensure optimal velocity and productivity of team.

Increase the testability of the application and coordinate all the QA tasks.

Perform code reviews to ensure best practices are being followed.

Provide guidance for new feature integration and key architectural decisions.

Provide advanced technical consulting and advice to others on solution design.

Create design documents, even for existing modules.

Required Qualifications:

B.S. or B.A. in Computer Science or related discipline is required.

5-7+ years of varied experience in Information Technology.

4+ years in an IT leading project management position.

Demonstrated experience with SQL and Microsoft.NET technologies (ASP.NET MVC, IIS, Web Services)

Strong Experience in HTML5/CSS/JavaScript with strong JQuery knowledge.

Demonstrated experience with managing responsive web applications

Demonstrated experience with MSWord Excel Visio PowerPoint MS Project.

Extensive experience with planning managing and tracking multiple complex and major impact projects.

In depth experience in software development and infrastructure environment

In-depth experience with the development lifecycle and software development methodologies.

Strong process development skills with the ability to learn and understand technical concepts in order to interpret document and formalize procedures.

Preferred Qualifications:

Experience in healthcare industry

Experience with mobile applications

EMR integration experience is a plus

PMP certification is a plus

Ability to work in a collaborative dynamic team environment and interact at all levels.

Excellent project management skills with the ability to multitask and manage multiple tasks with changing priorities in a cross-functional environment.

Ability to work effectively under very broad direction with minimal supervision.

Ability to motivate team and meet deadlines in a fast-paced and challenging environment.

Excellent organizational presentation interpersonal and team building skills.

Excellent time management and project planning/strategizing skills.

Strong process and gap analysis skills.

Strong analytical and problem solving skills.

Strong leadership and excellent customer service skills.

Strong verbal and written communication skills.

apply now

Implementation Project Manager | Orlando

Location: Orlando

Position Description:

Implementation Project Manager serves a critical liaison role between our clients and technology teams. The successful candidate will be a creative artist in the field, who will take on the management of key client implementation projects with the goal of delivering the project on time, within budget and within scope. Experience in the healthcare industry is preferred and experience with mobile applications is a big plus.

Position Responsibilities:

Successfully manage relationships as liaison with the client and all stakeholders

Coordinate internal resources and third parties/vendors for the flawless execution of projects

Ensure that all projects are delivered on-time, within scope and within budget

Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility

Ensure resource availability and allocation

Develop a detailed project plan to monitor and track progress

Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques

Measure project performance using appropriate tools and techniques

Report and escalate to management as needed

Perform risk management to minimize project risks

Establish and maintain relationships with third parties/vendors

Create and maintain comprehensive project documentation

Basic Qualifications:

Very good educational background, preferably in the fields of healthcare, computer science or engineering

Proven working experience in project management in the information technology sector

Solid technical background with understanding and/or hands-on experience in software development, mobile apps and web technologies

Excellent client-facing and internal communication skills

Excellent written and verbal communication skills

Solid organizational skills including attention to detail and multi-tasking skills

Strong working knowledge of Microsoft Office

Preferred Qualifications:

Experience in healthcare industry

Experience with mobile applications

EMR integration experience is a plus

PMP certification is a plus

apply now

Senior Business Analyst | Orlando

Location: Orlando

Reports to: VP PMO and Implementation

Position Description:

The Senior Business Analyst’s role participates in the planning, design, and development of engineering systems critical to core organizational products and functions. This includes interviewing stakeholders and gathering, compiling, and validating user requirements for development teams throughout the software lifecycle (storyboarding). It may also include researching and analyzing data in support of business functions, process knowledge, and systems requirements. The Senior Business Analyst is also responsible for generating and compiling reports based on the findings, complete with probable causes and possible solutions to systems issues.

Position Responsibilities:

Working with product development/customers to understand product background & requirements.

Analyzing requirements and generating use cases, activity diagrams along with detailed functional specifications document or User Stories for assigned functionality.

Working with User Experience team to develop and refine prototypes.

Working with developers to ensure they understand all aspects of the requirements, including assisting with the logical data modeling.

Working with the QA team to ensure corresponding test cases are created and reviewed before development is completed.

Work with the product owners, analysts and project managers to assist in Agile development processes, such as verifying user stories’ status per iteration, demos to product development, etc.

Basic Qualifications:

Bachelor's degree or equivalent in technical or other appropriate field from accredited college or technical school

Major in business, computer science or related field

Project management experience

Healthcare IT project experience

Preferred Qualifications:

Experience in healthcare industry

Experience with mobile applications

EMR integration experience is a plus

apply now

Business Analyst | Orlando

Location: Orlando

Reports to: VP PMO and Implementation

Position Description:

The Business Analyst’s role participates in the planning, design, and development of engineering systems critical to core organizational products and functions. This includes interviewing stakeholders and gathering, compiling, and validating user requirements for development teams throughout the software lifecycle (storyboarding). It may also include researching and analyzing data in support of business functions, process knowledge, and systems requirements. The Business Analyst is also responsible for generating and compiling reports based on the findings, complete with probable causes and possible solutions to systems issues.

Position Responsibilities:

Working with product development/customers to understand product background & requirements.

Analyzing requirements and generating use cases, activity diagrams along with detailed functional specifications document or User Stories for assigned functionality.

Working with User Experience team to develop and refine prototypes.

Working with developers to ensure they understand all aspects of the requirements, including assisting with the logical data modeling.

Working with the QA team to ensure corresponding test cases are created and reviewed before development is completed.

Work with the product owners & project managers to assist in Agile development processes, such as verifying user stories’ status per iteration, demos to product development, etc.

Basic Qualifications:

Bachelor's degree or equivalent in technical or other appropriate field from accredited college or technical school

Major in business, computer science or related field

Project management experience

Healthcare IT project experience

Preferred Qualifications:

Experience in healthcare industry

Experience with mobile applications

EMR integration experience is a plus

apply now

product

positions : 3
Interface Engineer | Orlando

Location: Orlando

Experience Level: Mid – Level

Position Responsibilities:

Expert experience of information messaging standards (i.e. HL7) and middleware principles and concepts (e.g. APIs, REST, SOAP, Web Services)

Must be skilled in common algorithms and data structures, database concepts and design, SQL and a data access language

Develop, install and configure HL7 interfaces based on workflow and configuration capabilities; including ADT.

Work closely to gather requirements, implement technology, ensure sufficient testing, and coordinate a move into production

Experience with interface engines, such Mirth Connect highly recommended

Should have relevant experience of minimum 2-4 years in HL7 ( V.2 / V.3 ) Interface development.

Knowledge of SDLC processes and workflows.

Experience working with any Interface Engines and Clinical Workflows or HealthCare Workflows.

Working experience with various healthcare applications or interface engines ( mirth )

Detailed understanding of HL7 segments, fields ancd data types – esp. ADT, ORU and ORM

Knowledge of the various HL7 acknowledgement types and common industry practices when working with HL7 acknowledgement

Understanding and usage of loops, arrays, variables, if-else logic statements, and re-usable code

Proficient in C# and .NET and Javascript

Basic understanding of database concepts and working knowledge of the ways to interact with database

Demonstrated knowledge of relational database design (e.g., normalization, cardinality)

Proficiency in Structured Query Language (SQL) and related data access languages (e.g. executing SQL, stored procedures, views, indexes and table creation)

Expertise in ASP.Net, MVC, C#, Web API, C#, HTML ,Angular JS, Java Script, ADO.Net, Entiry Framework, JQuery ,WCF ,Web service

apply now

Product Manager | Orlando

Location: Orlando

Reports to: VP Product/Regulatory Compliance

We are looking for an experienced Product Manager who is passionate about building products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy. Experience in the healthcare industry is preferred and experience with mobile applications is a big plus.

Position Responsibilities:

Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth

Translate product strategy into detailed requirements and prototypes

Scope and prioritize activities based on business and customer impact

Work closely with engineering teams to deliver with quick time-to-market and optimal resources

Work with the quality assurance team members to ensure that all product features meet the requirements

Drive product launches including working with implementation team, account management team, and training teams

Basic Qualifications:

Proven track record of managing all aspects of a successful product throughout its lifecycle

Solid technical background with understanding and/or hands-on experience in software development, mobile apps and web technologies

Strong problem solving skills and willingness to roll up one’s sleeves to get the job done

Skilled at working effectively with cross functional teams in a matrix organization

Excellent internal communication skills

Excellent written and verbal communication skills

Solid organizational skills including attention to detail and multi-tasking skills

Strong working knowledge of Microsoft Office

Preferred Qualifications:

Experience in healthcare industry

Experience with mobile applications

MS/BS degree in Computer Science, Engineering or equivalent preferred

apply now

Quality Assurance Analyst | Orlando

Location: Orlando

Reports to: VP Implementation Engineering

Position Description: The Quality Assurance Analyst is responsible for evaluating and testing new or modified software programs and software development procedures used to verify that programs function according to user requirements and conform to establishment guidelines: Writes, revises, and verifies quality standards and test procedures for program design and product evaluation to attain quality of software economically and efficiently. The successful candidate will have a demonstrated ability to write test scripting and automation, develop quality assurance standards, define and track quality assurance metrics such as defect densities and open defect counts.

Position Responsibilities:

Executes software testing of mobile and web applications

Has demonstrated ability and broad experience performing functional testing, integration testing, regression testing and performance testing

Deep experience working with agile methodologies

Possesses continuous integration and test-driven development experience

Reviews new or modified program, including documentation, diagram, and flow chart, to determine if program will perform according to user request and conform to guidelines.

Recommends program improvements or corrections to programmers.

Enters instructions to test program for validity of results, accuracy, reliability, and conformance to establishment standards.

Sets up tests at request of user to locate and correct program operating error following installation of program.

Conducts compatibility tests with customer integration.

Monitors program performance after implementation to prevent reoccurrence of program operating problems and ensure efficiency of operation.

Writes documentation to describe program evaluation, testing, and correction.

May evaluate proposed software or software enhancement for feasibility.

May develop utility program to test, track, and verify defects in software program.

May write programs to create new procedures or modify existing procedures.

Basic Qualifications:

Requires a bachelor's degree with a major in business, computer science, or similar field.

Must have a working knowledge of quality assurance methodologies.

Familiarity with mobile computing and SaaS-based models

3 - 5 years of experience in quality analyst positions.

Experience in Healthcare domain involving clinical applications is a must

Preferred Qualifications:

Experience in healthcare industry

Experience with mobile applications

EMR integration experience is a plus

apply now

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