Patients expect to be engaged, but how? The intelligent CRM platform from HealthGrid gives health providers a proven, effective patient engagement strategy. A complex rules engine, based on clinical protocols, knows when to connect with patients in the care process. It drives the outreach for appointments, education, medications, screenings and so much more. Stay connected with patients, drive appointment volume, address value-based quality measures and close clinical gaps today.
assessments and surveys
From direct patient care assessments / screenings to patient satisfaction surveys, instant feedback means workflows and services can be tailored quickly to ensure patients keep coming back. Real-time data is valuable. HealthGrid allows providers to engage directly with patients and families to gain valuable insight about the patient experience.
Automate the entire check-in process up to 24 hours before the patient arrives. Patients will love that their demographic information is auto-populated from the EMR and allows them to make updates on their phones. All forms including insurance, health information, prescriptions and HIPAA documentation can be read, updated and signed-off on any device. This saves staff time and improves office wait times.
The patient’s care summary, treatment plan, education documents and action prompts are all automatically sent to their mobile phone. Follow-up appointments, prescription reminders, prevention screenings, diet and exercise information and the ability to pay their co-pays and invoices are all available with a simple touch of a finger. Automatically close gaps in care with preemptive and personalized clinical preemptive alerts.
How much does it cost to schedule an appointment? HealthGrid provides an automated appointment scheduling process that gives patients a choice of several dates/times that are available. This virtually eliminates the need for busy staff to answer phone calls and place patients on hold, trying to find open dates. Giving patients the ability to choose for themselves enhances their overall patient experience and provides a greater return on investment for providers.
Proactively deliver consistent health content and patient education across your organization. CareNotify™ makes it easier by sending health education directly to patients' phones before and after their care, within the workflow. The platform also gives step-by-step actionable interactive health education that helps everyone to better understand what is happening. Knowledge is power and empowered patients recover faster.