Patients expect to be engaged, but how? The intelligent CRM platform from HealthGrid gives providers a proven, effective patient engagement solution. A complex rules engine, based on clinical protocols, knows when to connect with patients in the care process. It drives the outreach for appointments, education, medications, screenings and so much more. Stay connected with patients, drive appointment volume, address value-based quality measures and close clinical gaps today.
Automate the entire check-in process up to 24 hours before the patient arrives. Patients will love that their demographic information is auto-populated from the EMR and allows them to make updates on their phones. All forms including insurance, health information, assessments and HIPAA documentation can be read, updated and signed-off on any device. This saves staff time and improves office wait times.
The patient’s care summary, treatment plan, health education and action prompts are all automatically sent to their mobile phone. Follow-up appointments, prescription reminders, prevention screenings, diet and exercise information and the ability to pay their co-pays and invoices are all available with a simple touch of a finger. Automatically close gaps in care with personalized and preemptive clinical alerts.
Real-time data is valuable. From patient care assessments and screenings to patient satisfaction surveys, instant feedback means workflow and services can be changed quickly to ensure patients keep coming back. With HealthGrid, providers engage directly with patients and families, gaining valuable insight into the patient experience.
Give patients the attention and ongoing care they deserve both in and out-of-network. HealthGrid helps organizations streamline the patient referral process. Patients wait less, staff burden is decreased and everyone is informed. The platform can be configured to specific protocols and care pathways to keep patients in-network when possible, creating greater value for providers.