Improve care by connecting with patients and families

delivering everything patients need to know before, during and after their stay

patient engagement solution
Pre-service Preparation

Pre-service Preparation

Patients are anxious enough before a hospital stay. Let the intelligent CRM platform from HealthGrid ease their minds and manage the details for them. Based on clinical protocols, our technology informs patients at just the right time to prepare for their upcoming visit. From directions to the facility to eating instructions, everything that they need to know is sent straight to their smartphone. They can sign documents for check-in before they even set foot in your hospital, giving your hospital prepared patients and your patients peace-of-mind.

Family Notifications

Family Notifications

Patients can choose to include family members, friends and caregivers through the HealthGrid platform. Now everyone will receive real-time updates from the patient’s healthcare team. Caregivers will be on the same page and know exactly what is happening during the patient's acute care stay and on their road to recovery. Family notifications mean less time wasted for family members, less hassle for providers, and more focus on delivering care to the person who matters — the patient.

Family Notifications
Personalized Education

Personalized Education

Educating patients before and after acute care stays can be difficult. HealthGrid makes it easier by sending educational documents directly to patients' phones via secure messaging. The platform also gives actionable steps that help everyone to better understand what is happening. Knowledge is power and empowered patients recover faster.

Discharge Planning

Discharge Planning

How many pieces of paper are typically included in a discharge summary? Statistics show that during recovery, 80% of the patients return to these documents again and again. Each discharged patient can now receive all documents on their mobile phones with HealthGrid. Let's cut paper costs for the provider, and make it easy for patients to keep track of the documents that they need.

Discharge Planning
Service Recovery

Service Recovery

Recovery after a hospital stay is getting even more important. HealthGrid provides interactive questionnaires and surveys that ask telling questions. Patients giving outlying answers can be called to assess their recovery status. Other messages including bandage replacement, medication reminders and exercise instructions can be sent to patients at just the right time.

Readmissions Management

Readmissions Management

Following a patient after an acute care admission is the future. HealthGrid can help healthcare providers save money by doing follow-up with an automated process. The CRM platform can remind patients and their families to schedule needed appointments, stay on top of the care plan and view how the patient is doing with everything from weight loss to surgery site pain.

Readmissions Management
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